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Terms and conditions

TERMS AND CONDITIONS

We all need Ts and Cs so that everything is clear in the highly unlikely event of any challenges!  To be honest though, we want to make sure that you're completely in love with your purchase and we'll do our utmost to help if there is anything that you aren't sure about, we want you to be a customer for life.  Most important rule, if you're not happy get in touch!

INTRODUCTION

Welcome to the Hollie Tree Silver Terms and Conditions for use of our website (“site”). This site is provided to you free of charge, for your personal use, subject to these Terms and Conditions. By using the Hollie Tree Silver site and/or by placing an order with us, you agree to be bound by the Terms and Conditions set out below. If you do not wish to accept the Terms and Conditions, you should discontinue the use of the site.

If you have any questions relating to these Terms and Conditions, please do not hesitate to contact us via email (enquiries@hollietreesilver.co.uk).

OUR RIGHTS

Please note that we have the right to revise and amend these Terms and Conditions from time to time; any changes will be announced on the Hollie Tree Silver site. If you do not wish to accept the Terms and Conditions following an update, you should discontinue the use of the site.

Continuation of orders and use of the site, after the date on which the changes come into effect, will be construed as your acceptance and your agreement to be bound by those Terms and Conditions.

ORDERS

By placing an order through our site, you warrant that you are over eighteen years of age.

MAILING PREFERENCES

Please be advised that when placing an order online you will be automatically added to our future promotional emailing list.  Should you wish to opt out of promotional email activity, please click on the “unsubscribe” link which can be found on the bottom of any marketing email.

We do not share your private information with any third party companies or sites nor participate in the cold calling our customers.

ORDER CONFIRMATION AND DISPATCH

Upon completion of the order process online you will receive an email from us acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by us, before dispatch.

Should we experience a problem regarding this, we will be in contact with you.

Upon acceptance of your order you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Hollie Tree Silver and is now being shipped to your specified address.

OUR RIGHT TO CANCEL AN ORDER

Should we be unable to accept an order, we will be in contact with you regarding how we can next proceed.

Non-acceptance of an order may (but not exclusively) be the result of one of the following:

  • The product ordered being currently out of stock
  • The product ordered being discontinued from our lines
  • An unauthorised payment

We will aim to be in contact with you as soon as a problem occurs so that we can aid a resolution for you.

DESCRIPTION OF PRODUCTS

We take all reasonable care to ensure that product information displayed on our site are correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. We aim to keep the site updated at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, you will be notified by a Customer Service Representative.

Every care is taken to ensure that the description and specifications of our jewellery is correct. Images of the jewellery are representative as due to the uniqueness of every item a slight variation in the actual product may occur.

Please contact us if you are unhappy with any of the items you receive and we will be happy to talk it through with you and see what we can do.

PRICE AND PAYMENT

Please note that the prices of items on our site are liable to change at any time. These changes will not affect orders that have been placed before this time.

All prices displayed on our website will be viewed as correct, except in cases of obvious error. These prices exclude delivery charges which will be applied upon checkout.

DELIVERY

Upon receipt of an order and confirmation of payment in full, our standard delivery time is usually 48-72 hours. If your order is for a personalised item, please allow an additional 3 working days for the despatch of your order.  During busy times orders may take longer as we’ll never sacrifice the quality or finish of your jewellery.

If an order is placed for multiple items, of which one or more are out of stock, we will aim to dispatch the available items within our standard shipping dispatch times. The remaining items will be held on back order until they are in stock. The estimated dates for these will be provided for you on your despatch note, included within your order. Should there be a delay, for any reason, we will contact you to discuss how you wish to proceed.

RETURNS POLICY

Here at Hollie Tree Silver providing the best quality products and service is extremely important to us. If you are not completely satisfied with your order, please return the goods to us. We require that the items are returned unused and in the original packaging, within 14 days from the day of dispatch.

When goods are returned in this manner we will provide a refund or, alternatively, exchange the item.

Earrings are excluded from the exchange process for hygiene reasons.

Jewellery, by its very nature, is delicate and as such may need repairing from time to time; with this in mind we offer a high quality, value for money repair service. If the item cannot be repaired we will offer a replacement at a discounted purchase price.

Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited so we would advise to post with tracking and a signature request.

Goods received from us that are damaged in transit will be replaced at no cost with free delivery, provided you inform us of any breakage within three days of receiving the order, and we may ask for photographic confirmation.

Refunds will typically be processed according to the method of payment originally used for your order.

Returns for refund received after 14 but less than 30 days will be offered a Customer Credit for use on their next order. Please contact us should you be delayed in returning your parcel.

Products that have been personalised in any way are non-returnable, unless damaged in transit.

If you need to make a return, please first contact us on enquiries@hollietreesilver.co.uk and we will advise what the next steps should be

PROMOTIONAL CODES AND OFFER INFORMATION

Promotional codes cannot be used in conjunction with any other offer including during our Sale periods.

PRICING

“Strikethrough” prices are displayed in accordance with a clearance, sale or promotional item. If an item is added to your basket whilst this sale is still live but you do not checkout, your basket will revert back to the original price of the product, before the sale.

MONEY OFF PROMOTION CODES

“Money Off” promotional codes cannot be used in conjunction with any other offer or code and can only be applied to an order above the amount specified on the marketing email and/or catalogue received. Promotional discount codes offered by Hollie Tree  Silver are only valid until the date specified and delivery charges will still apply.

If you return an item to us for a refund, having ordered with a money-off promotional code and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for the monetary discount. We will therefore refund you the original price of the item, less the value of the code used.

PROMOTIONAL PERCENTAGE DISCOUNT CODES

“Percentage Discount” promotional codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email and/or catalogue received. Promotional discount codes offered by Hollie Tree Silver are only valid until the date specified and delivery charges will still apply.

If you return an item to us for a refund we will refund you the original price of the item, less the percentage value discounted from the original order.

PROMOTIONAL FREE GIFT CODES

“Free Gift” promotional codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email and/or catalogue received.

Promotional codes offered by Hollie Tree Silver are only valid until the date specified and delivery charges will still apply.

If you return an item to us for a refund, having ordered with a promotional code for free gift provided you spend over a certain amount, and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for this promotion. We therefore request that you return the gift to us with your return, or be willing to pay for the gift at the retail price. Alternatively, we can process an exchange for the returned item so that the monetary value of the order remains higher than the threshold for the original offer.

PROMOTIONAL DELIVERY CODES

“Free Delivery” codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email and/or catalogue received. Promotional codes offered by Hollie Tree Silver are only valid until the date specified. Please note that free delivery applys to our Standard 2-3 working day delivery service. We are unable to provide free delivery for Next Day or International Orders. Redemption of a free delivery code should be confirmed at checkout. Please ensure you select the free delivery option.

Should you return the items from your order for a refund, we will refund the original price of the items returned.

GIFT CERTIFICATES

Buying a Gift Card

  1. Your Gift certificate will be posted out to you
  2. We are not responsible for any Gift certificate that is lost, stolen, destroyed or used without permission.
  3. We reserve the right to cancel a Gift certificate if we deem such action necessary, and only in extreme circumstances.
  4. Promotion or discount codes cannot be applied to the purchase of a Gift certificate.

 Using a Gift Card

  1. Gift certificates are valid for 12 months from the date of purchase.
  2. Gift certificates can be redeemed against all products on HollieTreeSilver.co.uk or in person at one of our craft stands, we will need to be able to achieve a strong wifi signal to verify codes in person, our inability to do this may result in us being unable to accept your certificate at that moment.  Art & Soul, along with our other partners will not accept the gift certificates.
  3. Gift certificates cannot be exchanged for cash or other products, are non-transferable and can only be redeemed on HollieTreeSilver.co.uk
  4. No change will be given if the value of the gift voucher is higher than the purchases being made
  5. If your order exceeds the value of the Gift certificate, the remaining balance must be paid by credit or debit card.
  6. If you return products you have purchased using a Gift certificate, a new gift certificate code will be issued, ready to be redeemed against subsequent orders.
  7. All purchases made using a Gift certificate will be subject to our general terms and conditions.
  8. We reserve the right to amend these terms and conditions at any time.
  9. These terms and conditions are governed by, and construed in accordance with the laws of England and Wales and any dispute (including non-contractual disputes) arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England.

DONATE A TREE

We will make a donation on your behalf for the £5 donation fee, either through you having bought an item from our featured collection or from a direct purchase through our donate a tree listing and completing your purchase through our site.  We will use the email address and name from the purchase to send the certificate to, if you would like to change this please email us on enquiries@hollietreesilver.co.uk within 12hrs of purchase, after this point we will sadly be unable to make any changes.  Because the certificate will come to us from the NT, we can't control if there is a delay in processing but all certificates should be sent within 7 working days.

PRIVACY

By using the Hollie Tree Silver site, we assume consent of this and you warrant that all data provided is correct for our use only.

We may use the information provided, and any records of purchases made, in the creation of targeted marketing campaigns, we will not however use any identifying information, unless it is already in the public domain eg a testimonial on a review site

We do not share your private information with any third party companies or sites nor participate in the cold calling of our customers.

COOKIES

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies to record session information by users of our site, record user-specific information on the pages the visitor selects for viewing and to retain the visitor’s answer to our question regarding residency.

If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site.

DISCLAIMER

Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Hollie Tree Silver or anyone associated with Hollie Tree Silver cannot accept any liability for any loss arising out of direct or indirect use of this information. Hollie Tree Silver reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.

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